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Scan jobs with scan cover sheet fail when PDF creator is PDF24
Issue
Scan jobs with scan cover sheets fail when PDF creator is
PDF24.
Reason
/ Possible Cause
The glyphscan coversheet feature was originally designed to
work with scanning directly from a Xerox MDF (relatively small scan jobs) to a
shared folder to be ingested.
Solution
Adding the coversheet to the PDF electronically is not supported.
If the conversion service has problems converting the source file it could
crash the conversion service which results in any processes used by the
conversion service to fail from that point forward until the server is
restarted.
Solution Published:
July 9, 2018
Solution ID:1955
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