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Network Communication Problem Error Displayed when Trying to Apply License Key
Network Communication Problem Error Displayed when Trying to Apply License Key
Issue
Error message “Sorry. Your request could not be processed. 28: Network communication problem” when applying license key.
The following Stack Trace Error was displayed:
Sorry. Your request could not be processed. 28: Network communication problem.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
com.xerox.docushare.DSException: Unable to lookup amber IConfigurable for domain, DocuShare at com.xerox.docushare.amber.pages.admin.server.LicensePage.getAmberIConfigurable(LicensePage.java:539) at com.xerox.docushare.amber.pages.admin.server.LicensePage.process(LicensePage.java:163) at org.apache.jsp.jsp.admin.server.LicensePage_jsp._jspService(LicensePage_jsp.java:114) at com.xerox.docushare.amber.pages.common.AmberJspBase.service(AmberJspBase.java:56) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:371) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.xerox.docushare.amber.util.UTF8Filter.doFilter(UTF8Filter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:769) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:698) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:891) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) at java.lang.Thread.run(Thread.java:662)
Solution
Try accessing DocuShare via Tomcat (port 8080) and applying the license string again.
Note: If port 8080 access is turned off, you can try accessing DocuShare from another workstation that is running a different version of Internet Explorer.
Note: If DocuShare does not display the error, then the issue is most likely caused by Internet Explorer 9.
Solution Published: September 25th, 2012
Solution ID: 1203
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