Missing image file error displayed in DSServer log after Attempting to Scan to DocuShare

Issue

GlyphScan  jobs  are not showing up in DocuShare.

The following error is displayed in the <dshome>\logs\DSServer.stdout file.

Error:  Missing image file

Reason / Possible Cause

This error is caused when the scan service’s watch directory is set to the built in Xerox\Glyphscan\Watchdirectory.

There is an internal conflict when this directory is used and DocuShare deletes the source file while trying to ingest it.

Solution

Create an SMB folder outside of this directory.  For Example:   Xerox\Docushare\Scans.

Solution Published:  September 28^th, 2012

Solution ID: 1207