Error Code 727 The configuration was found to be corrupt or illegal. Disallowing this operation until the problem is resolved

Error Code 727 The configuration was found to be corrupt or illegal. Disallowing this operation until the problem is resolved

Issue

Error Code 727 The configuration was found to be corrupt or illegal. Disallowing this operation until the problem is resolved.

Note:  This error has been reported when customer was trying to create a scan new scan cover sheet.  Glyphscan was also not working.

Reason/ Possible Cause

This error can happen if the document repository is pointing to the wrong directory and/or the guid.txt file is missing.

Solution

Verify the following configuration settings:

1.     Verify that the document repository is listed correctly in the following files:

·         <dshome>\config\contentstore.xml.

·         <dshome>\config\ contentstore.properties

2.     Verify that the guid.txt file exists.

3.     Review the error that is listed to see if the path is correct.  In this example, the content store has a trailing \ at the end of the documents directory.

Example of path listed in the error may look like this:  F:\Xerox\Docushare\documents\\guid.txt

The path should look like this:  F:\Xerox\Docushare\documents\guid.txt.

Note:  There is a separate Knowledge Base solution for this error when the incorrect path is listed.  click on the solution link below to access the Knowledge Base article if needed.

Solution Published:  October 25^th, 2012

Solution ID:  1217