Unable to apply license key
Unable to apply license key. Status hangs on "processing". Issue occurs when accessing the site over tomcat or via 3rd party webserver.
The following errors are displayed in the <dshome>\logs directory.
Where <dshome> is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
127.0.0.1] INFO com.xerox.docushare.impl.server.BackendServerImpl - WARNING: close event receiver anyway, even though we failed the read/write test. WARNING
27 Nov 2012 14:52:21 - [Thread[Thread-100,5,main]] - 785525 [RMI TCP Connection(40)-127.0.0.1] TRACE com.xerox.docushare.impl.server.BackendServerImpl
2012 14:52:53 - [Thread[Thread-95,5,main]] - ERROR com.xerox.docushare.amber : com.xerox.docushare.DSException: java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
27 Nov 2012 14:52:53 - [Thread[Thread-95,5,main]] - java.io.EOFException; nested exception is:
27 Nov 2012 14:52:53 - [Thread[Thread-95,5,main]] - java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
27 Nov 2012 14:52:53 - [Thread[Thread-95,5,main]] - java.io.EOFException
27 Nov 2012 14:52:53 - [Thread[Thread-95,5,main]] - ERROR com.xerox.docushare.amber : java.rmi.ConnectException: Connection refused to host: server1.abc123.com; nested exception is:
Verify that the sites operation mode is in read/write state.
To Place DocuShare to Read Write Mode:
1. Log into DocuShare as admin
2. On the navigation bar, click Admin Home. The Administration UI displays.
3. Click the [+] sign next to Site Management to expand the menu.
4. Click the Site Operations link. The Site Operations page displays.
5. In the System Mode field select Read Write.
6. Click the Apply button.
Note: You can place DocuShare into Read Write mode via the command line by running the Xerox\DocuShare\bin dsservice state normal command. (see instructions below)
How to change to read/write mode via the command line
a. To change to read/write mode:
b. Open a Command Prompt window.
c. Change into the Xerox\Docushare\bin directory.
Note: The installation path may vary depending on your installation environment.
d. Type dsservice state normal and press Enter.
D:\Xerox\DS652\bin>dsservice state normal
Running dsservice state normal
Note: To verify the server is in read only mode via the command line type dsservice status and press Enter.
Running dsservice status
The current state of the DocuShare system is ReadWrite
Current Version = 06.05.02.C1.568
Solution Published: November 28th, 2012
Solution ID: 1236