DocuShare is not accessible via the default web port 80 in IIS (Troubleshooting)
DocuShare uses a built-in web servlet that listens on port 8080 (tomcat port). If you require the use of an external IIS webserver, you can bridge the servlet to the webserver during the install or by running the iistool.exe
Note: If required, the built in DocuShare servlet can also be configured to listen on the default web port 80
Note: This troubleshooting document is to be used only if you have issues bridging to IIS it is not a how to solution.
· DocuShare 5.x or 6.00.01 must be Installed and Running
Note: This solution applies to DocuShare 5.x, 6.x, 6.5.x and 6.6.x
Note: You must be a Windows Administrator to perform this solution
1. Can you access DocuShare via Tomcat (Default port 8080)
Note: If the Tomcat port has been turned off on your DocuShare site, you may want to temporarily enable it to confirm that the system is functioning properly. See solution link at the bottom of this page. (How To Open the Tomcat Port)
To access DocuShare via Tomcat:
a. Open a web browser and type http://servername:8080/docushare
Note: Where servername is your DocuShare server name and use /docushare if you use docushare as the root (default)
b. If the web page displays then DocuShare is running correctly, it is just the IIS bridge that is the issue.
Note: If you are unable to access DocuShare via Tomcat you will need to find out why DocuShare is not running and troubleshoot this issue before continuing with this troubleshooting document.
2. Verify that the ISAPI Redirector is loaded in IIS
How to verify the ISAPI Redirector is loaded in IIS:
Note: Depending on the version of IIS the steps may be slightly different. The steps list below are based off of IIS 6.
a. Open the Internet Information Service (IIS) Manager
b. Expand Web Sites, then right-click Default Web Site and select Properties. The Web Sites properties page displays.
c. Click the ISAPI Filters tab
d. The Jakarta Redirector should be listed under the Filter Name heading with a status of a Green Arrow. (The green arrow indicates that the ISAPI filter is loaded properly)
Note: If the ISAPI Arrow is red you will need to find out why it is not loading. See solution link at the bottom of this page. (Jakarta Redirector ISAPI Filter is not loading in IIS )
Note: If the Jakarta Redirector is not listed then you will need to refer to the solution link at the bottom of this page. (How To Install the IIS Bridge Management tool (iistool.exe))
3. Verify the entries in the uriworkermap.properties file are correct
See Solution link at the bottom of this page. (DocuShare is not accessible via IIS with IP address or Hostname)
Solution Published: December 6th, 2011
Solution ID: 396