Unable To Add LDAP Users
Unable to add LDAP Users.
When trying to add any LDAP user, following error message will be displayed:
Sorry your request could not be processed
Error code 2: Internal Error
com.xerox.docushare.DSException: 'first_name' <= 64 ! =79 at
This error can happen if the User's first name is incorrect in LDAP attributes.
Note: The Test Connection would be successful when configuring LDAP, however, you would not be able to add any users from the external LDAP Domain.
1. Log into DocuShare as admin.
2. Click Admin Home | Account Management | LDAP Accounts | Bind User. The Bind User page displays.
3. Under the DocuShare Property column, verify the LDAP Attribute next to First Name. Attribute is typically givenName.
Note: It should not be given as distinguished name.
4. Click the Apply button.
5. Try adding the LDAP Users again.
Solution Published: October 7th, 2013
Solution ID: 1385