Error: Failed to provide a license for IDOLPROXY to client 127.0.0.1:9002. License file does not contain the specified license

Note:  This applies to DocuShare 6.5.x

Issue

The DocuShare Windows Server Application event log displays the following error:

Log Name: Application

Source: DiSH

Date: date/time

Event ID: XXXX

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: ServerName

Description:

Failed to provide a license for IDOLPROXY to client 127.0.0.1:9002. License file does not contain the specified license

Solution

1.     Stop DocuShare.

2.     Open a command prompt window.

3.     Change into the <dshome>\bin directory

Where <dshome> is replaced with the installation directory for DocuShare.  The default installation path is C:\Xerox\Docushare.  Depending on your installation environment the path may vary.

4.     Type idoltool –s resetlicense and press Enter

Example:

C:\Xerox\Docushare\bin>idoltool -s resetlicense

-------

Running idoltool -s resetlicense

  resetting license data for IDOL and its components...

  resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\license

resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\uid

  resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\content/license

resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\content/uid

  resetting DiSH license...

    Resetting C:\Xerox\Docushare\IDOLServer\DiSH...

  resetlicense: Done.

5.     Start DocuShare

6.     Verify the error no longer displays in the application event log.

Solution Updated:  October 1^st, 2014

Solution ID:  670