Routing Email Not Received

Problem

Routing emails are not being  received. 

The following entry was displayed in the <dshome>\config\WorkflowServer.stdOut log file.

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - INFO ;#RoutingUtil# email sent to User-101 for task 5200868 Completionfrom null null;2014-04-21 12:07:24,627;[DWE Thread Pool 17]

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): dw.smtp = srvex01:25

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): smtpServer = srvex01, smtpPort = 25

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): Missing sender name

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): msg.getAllRecipients():

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] -   abc@123.com

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): before Transport.send(msg) to abc@123.com

21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): javax.mail.internet.AddressException: Empty address in string ``''

Reason / Possible Cause

This error will occur if the FROM field is empty.

Solution

Change the admin email address using one of the following methods:

1.     Use the dssetprop utility.

a.     Open a Command Prompt window.

b.    Change into the <dshome>\bin directory.

Where <dshome> is replaced with the installation directory for DocuShare.  The default installation path is C:\Xerox\DocuShare.  Depending on your installation environment the path may vary.

c.     Type dssetprop Server adminEmail new.email@domain.org and press Enter.

Example:

C:\Xerox\Docushare\bin>dssetprop Server adminEmail abc@123.com

-------

Running dssetprop Server adminEmail abc@123.com

28 Apr 2015 13:04:41 INFO   - Done.

2.     Use dssetup to change the value.

a.     Stop DocuShare.

b.    Open a Command Prompt window.

c.     Change into the <dshome>\bin directory.

Where <dshome> is replaced with the installation directory for DocuShare.  The default installation path is C:\Xerox\DocuShare.  Depending on your installation environment the path may vary.

d.    Press Enter to accept the values until you get to the DocuShare admin email address value.

e.     Change the value to the new admin email address.

f.     Press Enter to accept all other values.

g.    Once changes have been made a success message will be displayed.

Note:  You may also need to double check that the <dshome>\config\<DSCommon.properties file displays the proper value next to adminEmail=.  Changing this entry manually will require a restart of DocuShare.

Solution Published:   April 28^th, 2015

Solution ID:  1486

Keywords:  Empty address in string