External Recipients of Email Notifications Only Receive Text Formatted Emails

Issue

External recipients of email notifications only receive text formatted emails, they do not arrive as HTML format.

Reason

This is not a bug, it is by design.  The default setting in DocuShare will only send External Recipients TEXT format emails.

Solution

To change the setting to html:

1.     Stop DocuShare.

2.     Open Windows Explorer and browse to the <dshome>\Config directory.

3.     Make a copy of the Monitor.xml file and rename the copy Monitor.xml.orig.

4.     Open the Monitor.xml file in a text editor.

5.     Add “-Dcom.xerox.docushare.externalRecipientsFormat=html” to the DSServer section of Monitor.xml.

Example:

<StartJVMParams>-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=DSServer.hprof -Dcom.xerox.docushare.jmslogprint=enabled -Dcom.xerox.docushare.externalRecipientsFormat=html -Djavax.net.ssl.trustStore=+DSH+\jdk1.6.0\jre\lib\security\dstruststore -Xms256m -Xmx512m -Xrs</StartJVMParams>

6.     Save the file.

7.     Start DocuShare.

Solution Published:  May 21^st, 2014

Solution ID:  1492

AR 27811