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Conversion service fails to load on 64-bit Windows Server
Issue
The <dshome>\logs\Conversion.stdError
file displays the following error.
Where <dshome> is
replaced with the installation directory for DocuShare. The default
installation path is C:\Xerox\Docushare. Depending on your
installation environment the path may vary.
Exception in thread "Thread-2"
java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\OpenOffice.org
3\URE\bin\jpipe.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
Reason / Possible Cause
DocuShare running in 64
bit mode is unable to load a 32-bit dll file from Open Office.
Solution
Downgrade the conversion
service to run in 32-bit mode instead of 64-bit mode by applying the following
update.
·
For
DocuShare 7.0.0 server
https://docushare.xerox.com/doug/dsweb/Get/Document-73543/ds700-32bitconversion-v10.1.1-windows.zip
·
For
DocuShare 6.6.1 server with older IDOL v7 (recommend customers to update)
https://docushare.xerox.com/doug/dsweb/Get/Document-47568/ds32bitconversion-v7.5.13-windows.zip
·
For
DocuShare 6.6.1 server with newer IDOL v10
https://docushare.xerox.com/doug/dsweb/Get/Document-67453/ds32bitconversion-v10.1.1.a-windows.zip
·
For
6.6.1
https://docushare.xerox.com/doug/dsweb/View/Collection-14175
DocuShare 6.6.1 32bit Conversion Service for
Windows 64bit Patch
AR 24536: The "View in PDF" is not
displayed when DocuShare runs on Windows 2008 R2
Docushare 32 bit Conversion Service for Windows
64 bit system
Ø Version=06.06.01
Ø WorksWith=06.05.03;06.06.00;06.06.01
Ø PatchTag=ds32bitConversion
Installation Instructions:
1.
Install OpenOffice 32bit
edition.
2.
Copy C:\Program Files
(x86)\OpenOffice 4\ URE\java\juh.jar to C:\Program Files
(x86)\OpenOffice 4\program\juh.jar.
Note:
If the juh.jar is not in the path listed above, you may find it in the C:\Program Files (x86)\OpenOffice 4 directory.
3.
Extract patch files from
ds32bitconversion-windows.zip.
4.
Install patch by running
dsUPdate.exe.
Note: The patch will correct classpath with the assumption that /opt is
the installation directory
5.
Update
the OpenOffice Home Directory to OpenOfficeHome/opt/openoffice.org3 on
the Administration Menu | Services and Components | PDF Conversion page and
click Apply.
·
For
DocuShare 6.5.3
https://docushare.xerox.com/doug/dsweb/Get/Document-39344/ds32bitconversion-windows.zip
Release Notes
DocuShare 6.5.3 32bit Conversion Service for
Windows 64bit Patch
AR: 0024393 Enable 32bit PDF conversion on 64bit
Windows Server 2008
DocuShare 32 bit Conversion Service for Windows
64 bit system
·
Version=06.05.03
·
Works with=
06.05.03
·
PatchTag=ds32bitConversion
Solution Updated: June 21, 2017
Solution ID: 871
AR 24393
Keywords: 32bitconversion
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