Failed to reset admin password error message is displayed when trying to reset the admin password

Note:  This applies to DocuShare 6.6.1 R2 Only.  This does not apply to DocuShare 6.6.1 Update 2.

Issue

There is a bug in 661R2 that causes start_docushare resetpassword not to work.  

The following error is displayed:

Failed to reset admin password

 Can't load and init the Database; nested exception is:

         com.xerox.docushare.db.DatabaseException: Can't find database driver under com.microsoft.sqlserver.jdbc.SQLServerDriver; nested exception is:

         java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver

 com.xerox.docushare.db.DatabaseException: Can't load and init the Database; nested exception is:

         com.xerox.docushare.db.DatabaseException: Can't find database driver under com.microsoft.sqlserver.jdbc.SQLServerDriver; nested exception is:

         java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver

 com.xerox.docushare.db.DatabaseException: Can't find database driver under com.microsoft.sqlserver.jdbc.SQLServerDriver; nested exception is:

         java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver

 java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver

         at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

         at java.security.AccessController.doPrivileged(Native Method)

         at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

         at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

         at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:301)

         at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

         at java.lang.Class.forName0(Native Method)

         at java.lang.Class.forName(Class.java:169)

         at com.xerox.docushare.db.jdbc.DatabaseJDBC.startDrivers(DatabaseJDBC.java:170)

         at com.xerox.docushare.db.jdbc.setupDatabase.setAdminPassword(setupDatabase.java:1490)

         at com.xerox.docushare.monitor.impl.MonitorServerImpl.main(MonitorServerImpl.java:492)

Solution

This issue is fixed in DocuShare 6.6.1 Update 3.  DocuShare 6.6.1 Update 3 can be found at www.support.xerox.com.

For detailed instructions on how to install click the How To Install Patches, Updates and Hotfixes solution link listed at the bottom of this page. 

Solution Updated:  October 14th, 2014

Solution ID:  1540

AR 30300