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Your account has been disabled because you tried to log in too many times error is displayed
Issue
The following error is displayed when attempting to log
into DocuShare.
Your account has been disabled because you tried to
log in too many times. Please contact your administrator
to have your account enabled.
Solution
Note: You must be the DocuShare admin to perform
this solution. If you do not have admin
access contact your DocuShare Site administrator to have your account enabled.
To free a locked account, the
administrator needs to either create a new password for the user whose account
is locked or increase the number of login tries allowed.
To create a
new password:
1.
Log into DocuShare
as admin.
2.
Click Admin Home | Account Management | Users.
3.
Select/Find
the User that is locked out.
4.
Select Change Password.
5.
In the New Password field enter a new password
for the User.
6.
In the New Password Confirm field re-enter the
password from step 5.
7.
Click the Apply button.
To increase
the number of login tries allowed:
1.
Log
into DocuShare as Admin.
2.
Click
Admin Home | Site Management | Account
Policies. The Account Policies page
displays.
3.
Under
the Failed Login Policy section,
increase the number listed.
Note: If you want to disable the Lockout Policy
completely, remove the checkmark from the checkbox labeled Lock account after
failed login.
4.
Click
the Apply button.
Caution: If your site
uses LDAP for external domain authentication, do not enable Failed Login Policy. To unlock a
locked LDAP account, you must disable Failed Login Policy.
Note: This information is also available in the DocuShare Administrator Guide.
Solution Published:
September 15th, 2014
Solution ID: 1549
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