Trashcan Items Are Displayed With Red Link
Issue
In
the appeared in column in the Trashcan objects appear in red and when they are
restored they do not appear in DocuShare.
Reason
/ Possible Cause
The
Parent Collection or Owner of these Object items has also been deleted.
Solution
Restore
the Top level Collections that the Objects belong to first. The objects with links in Red should either
turn blue or be restored with the Collection. When the object, previously in red is
restored, it will be restored to the its Parent Collection.
If
restoring the Objects deleted from a deleted User, the Objects will go to the
Orphaned Content. Restoring the Objects to a Collection of choice can be done
from the Orphaned Content in Admin Home.
Note: If there are too many Objects, an alternative
would be to restore from backup. Restoring
could be done before the user was deleted and delete the User but choose the
option to Change Owner of all Objects to another User.
Solution
Published: September 29th,
2014
Solution ID: 1561
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