Caller is not allowed to create this level of user error is displayed when trying to add an Active Directory User in DocuShare

Note:  This applies to DocuShare 6.6.1 and above.

Issue

The following error is displayed when trying to add Active Directory (AD) Users to DocuShare.

com.xerox.docushare.DSException: Caller is not allowed to create this level of user: dsLimited at com.xerox.docushare.impl.server.BackendSessionImpl.createUser(BackendSessionImpl.java:5041) at com.xerox.docushare.impl.server.BackendSessionImpl.createUser(BackendSessionImpl.java:4940) at com.xerox.docushare.directory.impl.DirectoryServerLDAPImpl._createExternalDsPrincipal(DirectoryServerLDAPImpl.java:944) at

Reason \ Possible Cause

The default User Level for DocuShare has been set incorrectly.

Solution

1.     Select Admin Home | Object Properties | User.  The User – Property Values displays.

2.     Click the Edit button next to User Level.  The Edit User Menu Property page displays.

3.     Next to Default Value verify that the User level is correctly set to one of the following:

·         Minimum : Read-Only

·         dsFull : DocuShare

·         cpx : CPX

Note:  It should not be set to dsLimited.

4.     Click the Update button.

5.     Select Update Properties from the Object Properties menu. 

6.     Click the Submit button.

7.     Try adding an Active Directory User again in DocuShare.

Solution Published:  September 29^th, 2014

Solution ID:  1564