Scanned in PDFs upload as TIFFs to DocuShare
Note: This applies to documents that are scanned to
DocuShare using a scan cover page (glyphscan).
that are scanned into DocuShare using scan cover pages (glyphscan) are
displaying as TIFFs instead of PDFs. However,
the PDF option is selected on the MFP.
of the message that will be displayed in the <dshome>\logs\Conversion.stdOut
of the DocuShare Server that ingests the glyphscan:
Mar 2015 08:59:47 - [Thread[Thread-76,5,main]] - This is the machine name http://DocuSharesever:80/docushare/glyphscan
Mar 2015 08:59:47 - [Thread[Thread-76,5,main]] - This is the machine name DocuShareserver:80/docushare/glyphscan
Mar 2015 08:59:48 - [Thread[Thread-76,5,main]] - This is the machine name DocuShareserver:80/docushare/glyphscan
Reason / Possible
that the image is not being sent to a second DocuShare Server that may be
polling the same scan destination.
Note: This issue can also happen if you are using SmartSend to forward DocuShare glyph jobs.
a second DocuShare server is polling the scan destination folder then disable
or change the destination. Only one
sever should be polling a scan destination.
Note: If a DocuShare server picks up a glyphscan
that is intended for a different DocuShare server, it will forward it to the
intended server (if reachable) as a TIFF file.
Published: May 8th, 2015
Solution ID: 1655