Form Designer hangs when attempting to publish a form

Issue

When attempting to publish a form in Form Designer to the XPA form Server it hangs. The progress bar goes to approximately 70 percent then just hangs there.

Reason / Possible Cause

There is a bad file association with the .jnlp extension.

For example: java.exe,javaw.exe,javaws.exe.

In order for The form designer to publish properly it needs to be set to javaws.exe.

Solution

On the workstation running Form Designer,

1.   Verify the version of Java being used is 7. If not, install Java version 7.

2.   Kill any Javaw.exe processes that are running.

a.   Open Task Manager.

b.   Select the Processes tab, search for javaw.exe processes.

Note: There may be more than one Javaw.exe process.

c.   Make sure you select all javaw.exe.

3.   Set the System Environment Variable to point to Java 7 32-bit install directory.

Note: This also applies to 64 bit environments.

a.   Click Start | Computer.

b.   Right-click Computer | Properties.

c.   Click Advanced system settings. The System Properties window displays.

d.   On the Advanced tab click the Environment Variable button. The Environment Variable window displays.

e.   In the System Variables box, find and then double-click JAVA_HOME. The Edit System Variable window displays.

Note: Verify that you are looking at the System 

Variables (not a user variable box).

f.    The Variable Name box should display JAVA_HOME.

g.   The Variable Value box may need to be edited to match the following example.

Example: c:\Program Files (x86)\Java\Jre7

Note: Do not use the JAVA located C:\Program Files (x86)\Xerox\XPA\FormDesigner\jre that is a 64 bit version.

Note: Additional information on this can be found on

page 2-12 of the XPA_Guide.

h.   Click the OK button.

i.    Try publishing the eForm again or launching the Management Console to see if this resolves the issue. (If issue persists proceed to step 2).

4.   Lower the Java Security Setting. 

Warning: Only the Network Administrator should change this security setting.

a.   Click Start | Control Panel | double-click Java. The Java Control Panel window displays.

b.   Click the Security tab.

c.   Next to Security Level select Medium.

d.   Verify that your DocuShare Form Server is listed in the Exception Site List.

Note: If your site is not listed add it by clicking the Edit Site List. Example: Error! Hyperlink reference not valid. Error! Hyperlink reference not valid.>

e.   Click the OK button.

5.   Check the Java Settings in the Control Panel.

a.   Open the Control Panel and double click Java.

b.   Select the Java tab and click the View button. The Java Runtime Environment Settings window.

c.   Select the User tab, place a checkmark in the checkbox next to Java 1.6 (Usually 1.6 is listed under the Platform section.

d.   Remove checkmarks from any other Java installations that are displayed.

6.   Try publishing a form again.

Solution Updated: September 13, 2016

Solution ID: 1701

Keywords: XPA