Clicking PDF option in DocuShare does not produce a PDF file

Note: This applies to DocuShare 7.

Issue

When clicking the view in PDF option in DocuShare it does not produce a PDF file, instead the browser just sits there and eventually times out.

Solution

Install the OpenOffice add-on for DocuShare 7 on a 64 bit Operating System (OS).

The DocuShare Add-on 32 bit conversion v7.5.13 for 64 bit platforms patch can be downloaded from the following location:  https://docushare.xerox.com/doug/dsweb/View/Collection-14175

Solution Published:  November 23^rd, 2015

Solution ID:1716

Keywords:        OpenOffice

                        View in PDF