Scans are not being ingested after upgrade to DocuShare 7 on new Linux server

Issue

After upgrading to DocuShare 7, when attempting to scan via Glyphscan cover sheets the scans are not ingested and the file remains in the Glyphscan watch directory or are transferred to the Glyphscan error directory.

Note: DocuShare may appear to work fine otherwise.

Below are examples of related errors when Glyphscans are not being ingested since upgrade to DocuShare 7 and migration to new Linux Server.

Example of an error found in the <dshome>\logs\DSServer.stdOut:

2016 14:00:55 - [Thread[Thread-94,5,main]] - 542368315 [Thread-90] DEBUG com.xerox.docushare.ingester.impl.lister.FileIngesterProtoLister - FileIngesterProtoLister.iterator: about to start the loop to list files on directory /opt/Xerox/DocuShare/7.0.0/glyphscan/watchDirectory, but is it a directory?: true

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - 542368808 [Thread-17] ERROR com.xerox.docushare.ingester.impl.plugin.DocumentCreatorPlugin - ERROR: Got this DSException with this error code: 26: com.xerox.docushare.DSException with message: remote exception; nested exception is:

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - java.rmi.ServerException: RemoteException occurred in server thread; nested exception is:

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - java.rmi.RemoteException: No such file or directory

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - 542368811 [Thread-17] ERROR com.xerox.docushare.ingester.impl.lister.FileIngesterProtoLister - FileIngesterProtoLister.reportFailure: this is all the reporting you get. Failure making a document from this file: /opt/Xerox/DocuShare/7.0.0/glyphscan/watchDirectory/dsgs2043896940588874617.xml. Now I'm shooting the file. Details: com.xerox.docushare.DSException with error code 26 with message: remote exception; nested exception is:

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - java.rmi.ServerException: RemoteException occurred in server thread; nested exception is:

07 Jun 2016 14:00:56 - [Thread[Thread-94,5,main]] - java.rmi.RemoteException: No such file or directory

Example of an error found in the <dshome>\logs\Conversion.stdOut:

07 Jun 2016 14:00:55 - [Thread-23] ERROR DSDISPage - No such file or directory

07 Jun 2016 14:00:56 - [Thread[Thread-99,5,main]] - 07 Jun 2016 14:00:56 - [RMI TCP Connection(6114)-127.0.0.1] ERROR PaperuiServiceImpl - PaperuiServiceImpl: catched exception No such file or directory

07 Jun 2016 14:00:56 - [Thread[Thread-99,5,main]] - 07 Jun 2016 14:00:56 - [RMI TCP Connection(6114)-127.0.0.1] ERROR PaperuiServiceImpl - Image convert error No such file or directory

Possible Solution

The issue could be related to the Linux environment. Verify that all the recommended library packages have been applied to the Linux Server.

Required Libraries:

Inspect your operating system for, and install if missing, the following Linux software libraries:

• glibc.i686

• libXau.i686

• libxcb.i686

• libX11.i686

• libXext.i686

• libXi.i686

• libXtst.i686

• libXp.i686

• libXp.x86_64

• libXmu.i686

• libXpm.i686

• glib2.i686

• pam.i686

• glibc-devel.i686

• libXrender.i686

• freetype.i686

• expat.i686

• fontconfig.i686

• libXft.i686

• elfutils-libs.i686

Note: The required Linux libraries are listed on page 38 of the DocuShare 7 Install Guide which is included with the DocuShare 7 download.

Solution Published: August 2, 2016

Solution ID: 1805