Pdf documents take a long time to open and close when using the side-by-side view

Note: This applies to DocuShare 6.5.3 and 6.6.1 only.

Issue

Pdf documents take a long time to open and close when using the side-by-side view (View Document and Properties) feature.

Solution

1.     Delete the browsing history (If its related to a particular users’ system).

a.     Open Internet Explorer.

b.    Select Settings | Internet Options.

c.     Select the General tab.

d.    Under the Browsing history section, place a checkmark in the checkbox labeled Delete browsing history on exit.

e.     Click the Delete button.

f.     Click OK.

g.    Close Internet Explorer.

h.     Open the browser again and try open and close the pdf again. If the issue still exists proceed to step 2.

2.     Add DocuShare to the trusted site in the web browser

a.     Open Internet Explorer.

b.    Select Settings | Internet Options.

c.     Select the Security tab. Highlight Trusted sites and click the Sites button. The Trusted sites window displays.

d.    Under Websites check to see if the DocuShare site is listed.

e.     If the DocuShare site is not listed, type the URL in the Add this website to the zone field and click the Add button.

Note: Depending on the user environment the user may not have the access to add the DocuShare site in Trusted Sites List. If the user does not have access the user should engage their IT Department to request the change.

f.     Click Close.

g.    Click OK.

h.     Close Internet Explorer.

i.      Open the browser again and try open and close the pdf again.

Solution Published: February 7, 2017

Solution ID:1850

Keywords:

Side by side