Pdf documents take a long time to open and close when using the side-by-side view
Note: This
applies to DocuShare 6.5.3 and 6.6.1 only.
Issue
Pdf documents take a long time to open and close when using
the side-by-side view (View Document and Properties) feature.
Solution
1. Delete
the browsing history (If its related to a particular users’ system).
a. Open
Internet Explorer.
b. Select Settings | Internet Options.
c. Select
the General tab.
d. Under
the Browsing history section, place a checkmark in the checkbox labeled Delete browsing history on exit.
e. Click
the Delete button.
f. Click OK.
g. Close
Internet Explorer.
h. Open
the browser again and try open and close the pdf again. If the issue still
exists proceed to step 2.
2. Add DocuShare to the trusted site in the
web browser
a. Open
Internet Explorer.
b. Select
Settings | Internet Options.
c. Select
the Security tab. Highlight Trusted
sites and click the Sites
button. The Trusted sites window displays.
d. Under Websites check to see if the DocuShare
site is listed.
e. If the
DocuShare site is not listed, type the URL in the Add this website to the zone field and click the Add button.
Note: Depending
on the user environment the user may
not have the access to add the DocuShare site in Trusted Sites List. If the
user does not have access the user should engage their IT Department to request
the change.
f. Click Close.
g. Click OK.
h. Close
Internet Explorer.
i. Open
the browser again and try open and close the pdf again.
Solution Published:
February 7, 2017
Solution ID:1850
Keywords:
Side by side
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