Note: This applies to DocuShare 6.6.1 and DocuShare 7.
Note: In DocuShare 7, the service may not start and will post an error in the Monitor.log. The example of the error is included in this KB article.
Error Code 727 The configuration was found to be corrupt or illegal. Disallowing this operation until the problem is resolved.
Stack trace shows:
com.xerox.docushare.content.ContentStoreException: Content Store subsystem failed to find a confirmation file at F:\Xerox\Docushare\documents\\guid.txt…
com.xerox.docushare.content.ContentStoreException: Content Store subsystem failed to confirm repo at c:/xerox/docushare/documents/\guid.txt….
The following error may be displayed in the <dshome>\logs\Monitor.log:
17 Sep 2018 13:52:25 [main] ERROR - MonitorServerImpl.callStartOnServer: caught
Exception exception calling ContentStore
17 Sep 2018 13:52:25 [main] ERROR - MonitorServerImpl.callStartOnServer:
Exception exception java.lang.NullPointerException
17 Sep 2018 13:52:25 [main] ERROR - failed to start up the system correctly
Reason/ Possible Cause
Review the error that is listed to see if the path is correct. In this example, the content store has a trailing \ at the end of the documents directory.
Example of path listed in the error above: F:\Xerox\Docushare\documents\\guid.txt
The path in this example should be F:\Xerox\Docushare\documents\guid.txt.
1. Stop the DocuShare.
2. Make a copy of the ContentStore.xml (from \Xerox\DocuShare\config).
3. Open the ContentStore.xml and locate the path.
Note: The path should have an ending forward slash. Example: c:/xerox/docushare/documents/
4. Make the appropriate changes and save the file.
5. Start the DocuShare.
6. Log into DocuShare as Admin and click Admin Home.
7. From the Administration Menu expand Site Management.
8. Select Repository Paths.
9. Check the Directory Path field. If there is an extra / at the end of the path, remove it.
Example of a correct path: c:/xerox/docushare/documents/
10. Click the Apply button.
Solution Updated: September 19, 2018
Solution ID: 1014
Content store subsystem failed to confirm repo
DocuShare will not start