DocuShare Drive is unable to checkout PDF files if using a Proxy

Issue

When attempting to Checkout a PDF using Docushare Drive (DSDrive) the Adobe Splash screen loads but the Document Does not.

Reason / Possible Cause

If there is a Proxy Server being used please check to ensure there are no settings enabled that are using Disk Cache at the Proxy.

Solution Published: March 14, 2018

Solution ID: 1931

Keywords:        proxy

dsdrive

DocumentViewer

document viewer

DSDrive