There is a problem with Adobe acrobat reader if it is running please exit and try again error is displayed when trying to open any pdf files from DocuShare
While opening any pdf files from DocuShare site (web UI) the
following error is displayed.
“There is a problem with Adobe acrobat reader if it is running
please exit and try again”
Reason / Possible Cause
This has been known to happen if there is a Network device
such as a load balancer that is using PDF compression or caching files when
If there is any device using PDF compression or caches
please disable it to see if it resolves the issue.
March 14, 2018