Images Scanned on a 73xx Model MFP via EIP for DocuShare are Rotated 90 Degrees
Note: This applies to the WorkCentre 73xx Models ONLY.
Scanned images (all file formats) appear rotated 90 degrees when sent from a 73xx.
The issue has been identified as a Multifunction Printer (MFP) issue not an EIP connector issue. The scan rotation problem is also exhibited when scanning directly from the device (without an EIP connector) using the latest general release v1.227.4 and is documented as a known caveat in spar release v 1.227.157. Contact WorkCentre 73xx product support 1-800-822-2979 (US) or 1-800-939-3769 (Canada).
Note: Before contacting WorkCentre support you will need to obtain the serial number for your WorkCentre.
Solution Updated: August 2nd, 2011
Solution ID: 449